First, please check these requirements:
|Is your phone Singtone compatible?||check phone compatibility here|
|Is your phone WAP enabled?|
(is your phone able to browse the internet and receive web messages?)
|please contact your service provider|
click here for more information
|Do you have enough memory space available?||100k is required for each Singtone. Delete unwanted files to make sufficient space.
You may be having difficulty locating your WAP push which links to your Singtone?
|Your WAP push may appear on your phone under System Messages, or in your
phone's Internet Browser instead of the usual location of text messages,
depending on your phone manufacturer.||Please refer to your phone's
Have you replied to all SMS Text messages sent to your phone from the
Singtone system that require you to reply?
|Firstly, to pay for your first Singtone, you will receive an initial
(one time) message asking you to Reply "SINGTONE YES" to confirm you
accept us sending you SMS messages that charge your mobile phone account
the cost of each Singtone you send. You must reply to that initial
message with "SINGTONE YES"
|Check your phone's SMS Message Inbox for this
message and reply. OR if you have replied, check in your Messages Sent
box to make sure your reply message was "SINGTONE YES". Replying just
"YES" will not work. You can send a corrected message if you got it
|Sometimes when you are paying for a Singtone sent to another phone, you
will receive a text message asking "If you wish to accept the charge
of £1.00 for a Singtone you have sent to ..." , you must send the exact
reply that the message requests , such as reply with "SINGTONE 38".
Otherwise, the Singtone will not be sent.
|Always check your SMS Messages when you are sending a
Singtone and if a reply is required, reply to them exactly. You can also
check your phone's Message Sent box to check you sent the right message.
You may be having trouble locating the Singtone you have just
downloaded to your phone.
|For some phones, this website provides suggestions to help you locate
your downloaded Singtone on your mobile and also to set it as a
||Search by phone brand and model here.|
If we do not have information for your phone, you should be
able to obtain the information you need from your phone manufacturer or
mobile network provider.
|If you still cannot find the Singtone, you can email us and explain the problem.|
|click here to send and email to Customer Support|