Answers to your questions about revoice singtones

First, please check these requirements:
Is your phone Singtone compatible?	check phone compatibility here
Is your phone WAP enabled? (is your phone able to browse the internet and receive web messages?)	please contact your service provider click here for more information
Do you have enough memory space available?	100k is required for each Singtone. Delete unwanted files to make sufficient space.
You may be having difficulty locating your WAP push which links to your Singtone?
Your WAP push may appear on your phone under System Messages, or in your phone's Internet Browser instead of the usual location of text messages, depending on your phone manufacturer.	Please refer to your phone's instruction manual.
Have you replied to all SMS Text messages sent to your phone from the Singtone system that require you to reply?
Firstly, to pay for your first Singtone, you will receive an initial (one time) message asking you to Reply "SINGTONE YES" to confirm you accept us sending you SMS messages that charge your mobile phone account the cost of each Singtone you send. You must reply to that initial message with "SINGTONE YES"	Check your phone's SMS Message Inbox for this message and reply. OR if you have replied, check in your Messages Sent box to make sure your reply message was "SINGTONE YES". Replying just "YES" will not work. You can send a corrected message if you got it wrong previously.
Sometimes when you are paying for a Singtone sent to another phone, you will receive a text message asking "If you wish to accept the charge of £1.00 for a Singtone you have sent to ..." , you must send the exact reply that the message requests , such as reply with "SINGTONE 38". Otherwise, the Singtone will not be sent.	Always check your SMS Messages when you are sending a Singtone and if a reply is required, reply to them exactly. You can also check your phone's Message Sent box to check you sent the right message.
You may be having trouble locating the Singtone you have just downloaded to your phone.
For some phones, this website provides suggestions to help you locate your downloaded Singtone on your mobile and also to set it as a ringtone.	Search by phone brand and model here. If we do not have information for your phone, you should be able to obtain the information you need from your phone manufacturer or mobile network provider.
If you still cannot find the Singtone, you can email us and explain the problem.	click here to send and email to Customer Support

If you sent a Singtone to someone else, did you enter the right phone number?

Please check the number shown in the confirmation message we send to your phone.

if you did enter the right number please ask your friend to follow the
instructions here

You have probably recieved a Singtone from a friend.

If you check your mobile phone you should have an SMS text and a WAP push including a link to your Singtone. Click the link in the WAP message to download your Singtone

If you received an SMS but not a WAP push, it is possible that your phone is:

A. Not Singtone compatible: click here to check phone compatibility
B. Not Wap enabled: click here for more information on setting your phone up for WAP

Log in here with your mobile phone number and the PIN which you recieved in your SMS text

If your phone is not Singtone compatible or is not WAP enabled you will not be able to receive our test ringtone.

To check if your phone is Singtone compatible CLICK HERE.

For assistance setting up your phone for WAP, contact your network. They will be able to set up your WAP settings automatically for you. You can find network contact information HERE

Either call your mobile provider's customer support - who should help you set up your phone to receive WAP Push messages, or go to their website, where it should explain what you need to do. WAP help can sometimes be found in the information in your phone network's website on accessing the Internet or GPRS.

Once you have WAP set up, you can Test Your Phone with a free ringtone download.

Service provider contact information (UK)

Service Provider and Support website	Support number from customer mobile	Suport number from landline
3	333	08707 330 333
O2	contact info here	contact info here
Orange	contact info here	contact info here
T Mobile	150	0845 412 5000
Tesco Mobile	NA	0845 301 4455
Virgin	789	0845 6000 789
Vodafone	191	08700 700 191

WAP lets you browse internet pages on your phone.
WAP Push messages are SMS messages that contain a web link.

Unfortunately we are currently unable to deliver outside the UK

The maxiumum amount of available memory that you will require for a Singtone download is 100k.

Find your WAP push message and select it.

Typically your WAP push message will be located in your message Inbox, your Web folder or in the Service Messages folder on your phone.